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Phoenix, Arizona
Selected projects

Case Studies

Five projects, delivered through integrators and OEMs, showing how SANTECH handled changing equipment, strict documentation requirements, different learner needs, and limited access to operating systems.

Discuss a ProjectProjects & customers
  1. Full project support

    CustomerDMW&H

    End user
    A national parcel carrier

    Training and O&M documentation for parcel sortation

    Technical information came from multiple suppliers while equipment details continued to change. SANTECH coordinated inputs, revised materials, and adjusted training around commissioning and startup, with separate classes for mechanical and electrical technicians.

    What we delivered
    • Operations and mechanical/electrical maintenance training
    • Instructor-led delivery and equipment video
    • Operator and O&M manuals, plus organized supplier documentation
    Read the case study
  2. Postal automation

    CustomerHoneywell Intelligrated

    End user
    United States Postal Service (USPS)

    MS Handbook and training support for USPS SPSS

    Strict USPS MS Handbook requirements, multiple review rounds, and limited equipment availability required careful coordination. SANTECH aligned handbook and training content with USPS requirements and coordinated technical inputs and validation activities with Honeywell Intelligrated and subject-matter experts.

    What we delivered
    • MS Handbook development and revisions
    • Operations and specialized maintenance training materials
    • Maintenance-course validation and USPS review support
    Read the case study
  3. Blended learning

    CustomerBEUMER

    Equipment
    Sorter and induction systems

    Blended learning for sorter and induction systems

    Different learner roles needed different levels of technical detail, and online lessons had to prepare them for practical equipment work. SANTECH created four learning paths and used self-paced lessons, video, and animation to build a foundation for hands-on training.

    What we delivered
    • Four role-specific learning paths
    • Reusable and configuration-specific SCORM modules
    • Hands-on materials and train-the-trainer preparation
    Read the case study
  4. Role-based training

    CustomerSmiths Detection

    End user
    U.S. Customs and Border Protection (CBP)
    Equipment
    HCV RAIL inspection system

    Role-based training for rail inspection operations

    Only a few trains arrived each day, limiting opportunities for live scanning practice. SANTECH organized instruction around train arrivals and developed digital simulations and gamified image-analysis activities for classroom practice between trains.

    What we delivered
    • Operator/analyst and secondary-operator curricula
    • Instructor and student guides, presentations, and job aids
    • Digital scan simulations and gamified learning activities
    Read the case study
  5. Retrofit training

    CustomerBEUMER

    End user
    A national parcel carrier

    Maintenance training for a scale and HMI upgrade

    Experienced technicians needed to adapt to replacement equipment, new controls, and updated HMI screens. SANTECH focused instruction on what changed, built exercises around maintenance tasks, and used video to reinforce procedures outside equipment access windows.

    What we delivered
    • Maintenance training planning and course development
    • Instruction focused on changes to the scale, HMI, and controls
    • Exercises addressing updated HMI and maintenance tasks
    Read the case study

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The equipment or system, the deliverables the specification calls for, and the project schedule.