Case study / Postal automation

MS Handbook and training support for USPS SPSS

Customer: Honeywell IntelligratedEnd user: United States Postal Service (USPS)

Working through Honeywell Intelligrated, SANTECH supported the USPS Small Package Sorting System program with MS Handbook development and training support. The work addressed maintenance documentation and training materials for USPS operating and maintenance personnel.

Project facts

Customer: Honeywell Intelligrated
End user: United States Postal Service (USPS)
Focus: MS Handbook development, operations and maintenance training, specialized maintenance training, validation support

The challenge

The MS Handbook had to meet strict USPS requirements while staying consistent with the training materials. Multiple review rounds and stakeholder comments added coordination demands, and validation activities had to fit around equipment availability and project schedules.

SANTECH's solution

SANTECH mapped handbook and course content to USPS requirements and coordinated technical inputs with Intelligrated and subject-matter experts to support consistency across the materials. Development and validation activities were adjusted around equipment availability and project schedules.

The work connected MS Handbook development with operating guidance, maintenance references, and specialized maintenance courses. Materials addressed the needs of processing operations and the National Center for Employee Development (NCED), with support for handbook and maintenance-course validation.

SANTECH's scope

MS Handbook development, revisions, and validation support
Student training manuals and a technical reference manual
An operations user's guide and operations training materials
Initial and updated Specialized Maintenance Training courses and materials
Maintenance-course validation support
Training materials for processing operations and NCED

Next step

Working to USPS handbook and training requirements?

Share the applicable requirements and project schedule. We can help scope the handbook, training materials, and validation support.

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